Fulfill with Confidence
& Delight your Customers

The rise in eCommerce, driven by increased usage of smartphones and the internet, has given consumers an unprecedented level of shopping convenience. This increase in the convenience of eCommerce businesses has changed consumers perceptions of shipping and fulfillment times. In a recent study, a consumer’s perception of “fast” shipping has decreased by 50% in just one year: from 5-7 days to just 2-3 days. As a result, traditional fulfillment processes are being stressed by their inflexibility and high cost. The question isn’t how do you compete? The question is how do you survive? At GrandCanals, we help companies survive and thrive by improving their fulfillment processes and accelerating their eCommerce transformation through our in depth supply chain management software.

Fulfillment IQ Blog

BETTER THAN A FREE LUNCH, FREE ANALYTICS KNOWLEDGE FROM GARTNER

Are you familiar with Gartner’s free webinar series? You’ll have to register, of course, so in a sense you are paying for information (theirs) with information (yours).

AMAZON ACCELERANDO

In music, an accelerando is an increase in tempo. In retail, it’s what Amazon is doing with its Fulfillment by Amazon program, which shipped more than two billion products last year, including a 50% increase over the holiday season and a 70% increase in the …

5 QUESTIONS WITH A SUPPLY CHAIN INNOVATOR: SANTA CLAUS

In this holiday episode of 5 Questions with a Supply Chain Innovator, we talked with a special guest: Santa Claus (although you may know him as Saint Nicholas, St. Nick, or Kris Kringle, among others.)

4 SUPPLY CHAIN PREDICTIONS FOR 2017

From disruption in the last mile to the rise of Fulfillment by Amazon, 2016 was a busy year across the supply chain. But what lies ahead in 2017? I talked to our experts here at Grand Canal Solutions to understand what changes they see coming in the…

RECEIS THE UPS GENERAL RATE INCREASE (GRI) UPDATE A MIRROR IMAGE OF FEDEX? NOT EXACTLY

UPS announced an additional General Rate Increase (GRI) update on November 18, 2016. While there was a minor flurry of changes, the big news appears to be the change in the

Companies Leveraging Analytics-Driven Fulfillment

Discover why they chose GrandCanals as their partner for analytics-driven fulfillment.

How Harmonic Reduced
Thier Cost Per Shipment
by 42%

GrandCanals enabled HarmonicTrue to rapidly analyze and reduce their fulfillment spend – across all their carriers. The Fulfillment Intelligence Cloud provides continuous supply chain management, further driving value and metrics on the shipping costs to serve their customers.

Improved Carrier Mix
through Supply Chain
Analytics

The Fulfillment Intelligence Cloud identified that ~24% of KRAVE Jerky’s shipments were classified as lightweight shipping and thus could be executed with a different carrier — a faster delivery option resulting in improved customer experience.

REDUCED FULFILLMENT COSTS BY 29% THROUGH SUPPLY CHAIN ANALYTICS

The Fulfillment Intelligence Cloud (FIC) enabled Panapacific to rapidly analyze their fulfillment spend – across all carriers – and to re-compete the business to drive 29% of savings. In addition, the FIC provides continuous compliance management. This enabled the CFO to further drive value and metrics on the cost to serve their customers.

Ecommerce, Brick & Mortar, and 3Pls can Benefit

Business-to-Consumer (B2C)

eCommerce sales are growing at almost 24% a year. Millennials now outpace baby boomers in combined buying power. Amazon.com is raising customer expectations making it difficult to compete. In this new eCommerce world, fulfillment is a critical source of competitive advantage. But, how will you confidently deliver on your commitment and delight your customers?

Business-to-Business (B2B)

The internet, as promised, has changed everything. The eCommerce experience, epitomized by Amazon.com, is setting customer expectations, even in B2B transactions. Buyer behaviors are changing rapidly. In this new world, how do you keep up with the changes in distribution and meet the expectations of your customers?

Third Party Logistics (3PL)

Your customers’ businesses are under tremendous pressure – so is yours. Ecommerce is transforming both B2B and B2C markets. Small parcel and LTL direct-to-customer shipments are an increasingly important part of the fulfillment mix, but have 3-5 times more expensive shipping costs compared to traditional distribution methods. In this new eCommerce-driven world, how can you profitably seize the opportunity this transformation presents?

THE ECOMMERCE TRANSFORMATION HAS BEGUN

23.7%

Rise in ecommerce
in 2016

Retail eCommerce sales will reach $1.915 trillion in 2016, accounting for 8.7% of total retail spending worldwide. Online sales continues to expand rapidly, with a 23.7% growth rate for 2016.

3.1%

NRF estimate of total retail growth rate

The National Retail Federation estimates that 2016 retail sales grew 3.1% — a small fraction of the eCommerce growth rate. Ecommerce is where the action is – and where customer expectations are being set.

55%

Share of ecommerce searches that start on Amazon.com

You are competing with Amazon, whether you know it or not. The majority of eCommerce searches are now starting there. How will you ensure they don’t stop there?

70%

Spending
by Millennials

70% of worldwide spending will be done by millennials by 2020. Millennial now outpace baby-boomers in combined buying power for the first time in history.