INCREASE SALES, DELIVER WITH CONFIDENCE & DELIGHT YOUR CUSTOMERS

If you are an eCommerce company, you spend about 10% of revenues on acquiring new customers through SEO, advertising, and more. But 20% of your visitors that leave you in the product, shopping cart and check-out pages do so because of “delivery anxiety”, i.e., they don’t know when they are going to receive their order or shipping costs are too high.

The Fulfillment Intelligence Cloud removes delivery anxiety by optimizing the delivery experience both pre-click and post-click.

Tell customers when they’ll receive their order and then provide email and SMS alerts when the shipment is on its way. At the same time, optimize delivery to your key markets. Removing delivery anxiety, your single largest remaining obstacle to converting orders, results in an up to 20% increase in sales, happier customers, fewer calls to customer support, and an optimized delivery network. Stop being vague with delivery dates and commit to your customers. They will then, in turn, commit to you.

2 Minute Overview

Fulfillment IQ Blog

Improving the Delivery Experience for Today’s eConsumers

I’m happy to announce that version 4.0 of the Fulfillment Intelligence Cloud (FIC) is now available!

Amazon Prime Day 2018 — More Than Just Good Deals!

ECommerce news has been overrun by articles on Prime Day. As is typical for Amazon, full details regarding the results of Prime Day are sketchy, but some information has been made available which confirms the success of the promotional day.

How To Develop, Execute, and Monitor Your Shipping Strategy

While execution is critical, not even world-class execution will save you from the ill effects of the wrong shipping strategy.

A Taxing Situation

The Supreme Court ruling In the Wayfair v. South Dakota case, affirmed South Dakota’s claim that Wayfair must collect sales tax for sales in South Dakota. As a result of this new ruling, internet retailers can be required to collect sales tax in states where they have no physical presence.

Controlling Your Delivery Network and Experience: You Can’t Improve What You Can’t See

Getting visibility into your shipping network is the first step in making it awesome

Companies Leveraging Analytics-Driven Fulfillment

Discover why they chose GrandCanals as their partner for analytics-driven fulfillment.

GLOSSIER GAINS IMMEDIATE ACCESS TO KEY FULFILLMENT METRICS TO ENABLE SUPER OR CUSTOMER EXPERIENCE

Analysis using the FIC revealed that carrier shifts for some routes could lead to improved customer service, with transit times reduced from about a week to 2-3 days, and savings of up to 40%, offsetting constantly rising carrier charges.

HOLLAR OPTIMIZES FULFILLMENT IN FRONT OF EXPLOSIVE GROWTH

Hollar was able to immediately achieve a significant cost reduction while maintaining customer service levels. How? Thanks to the ability to automatically generate more accurate, data-driven RFPs for all its carriers and quickly analyze the resulting proposals.

SAVES OVER 25% IN SHIPPING COSTS ON EVERY ORDER AND NEARLY 1,000 MAN-HOURS PER YEAR WITH THE FULFILLMENT INTELLIGENCE CLOUD

Prior to using the Fulfillment Intelligence Cloud, Grove Collaborative was forced to enlist the help of their UPS representative to help them pull reports and find the metrics they needed.

Ecommerce, Brick & Mortar, and 3PLs can Benefit

Business-to-Consumer (B2C)

eCommerce sales are growing at almost 24% a year. Millennials now outpace baby boomers in combined buying power. Amazon.com is raising customer expectations making it difficult to compete. In this new eCommerce world, fulfillment is a critical source of competitive advantage. But, how will you confidently deliver on your commitment and delight your customers?

Business-to-Business (B2B)

The internet, as promised, has changed everything. The eCommerce experience, epitomized by Amazon.com, is setting customer expectations, even in B2B transactions. Buyer behaviors are changing rapidly. In this new world, how do you keep up with the changes in distribution and meet the expectations of your customers?

Third Party Logistics (3PL)

Your customers’ businesses are under tremendous pressure – so is yours. Ecommerce is transforming B2C markets. Direct-to-customer shipments are an increasingly important part of the fulfillment mix, but have 3-5 times more expensive shipping costs compared to traditional distribution methods. In this new eCommerce-driven world, how can you profitably seize the opportunity this presents?

FULFILLMENT & DELIVERY ARE NO LONGER AN AFTERTHOUGHT

47%

Decrease in
abandonment rate

Companies see a 47% decrease in abandonment rate when going from 4-5 day delivery to 3 days or less.

62%

Abandon the shopping cart

62% of online consumers say they’ve abandoned the shopping cart because no estimated or guaranteed delivery date was given.

28%

Didn’t finalize
check out

28% of online consumers say they didn’t buy because the estimated shipping time was too long for the amount they wanted to pay.

37%

Will never
shop again

37% of online consumers who face a poor delivery experience blame the online seller itself and will never shop again on its website.