INCREASE SALES, DELIVER WITH CONFIDENCE & DELIGHT YOUR CUSTOMERS
If you are an eCommerce company, you spend about 10% of revenues on acquiring new customers through SEO, advertising,
and more. But 20% of your visitors that leave you in the product, shopping cart and check-out pages do so because of
“delivery anxiety”, i.e., they don’t know when they are going to receive their order or shipping costs are too high.
There is one question that many people, mostly parents, will be asking themselves as they shop online this holiday season: “Am I going to receive this order before Christmas?” And shippers will have to answer that question many times throughout the eCommerce customer journey, starting by clearly displaying delivery dates on their eCommerce website and continuing to update customers even after the order has been shipped. If this critical shipping deadline is at all unclear, retailers and eTailers won’t get…
ECommerce news has been overrun by articles on Prime Day. As is typical for Amazon, full details regarding the results of Prime Day are sketchy, but some information has been made available which confirms the success of the promotional day.
The Supreme Court ruling In the Wayfair v. South Dakota case, affirmed South Dakota’s claim that Wayfair must collect sales tax for sales in South Dakota. As a result of this new ruling, internet retailers can be required to collect sales tax in states where they have no physical presence.
Discover why they chose GrandCanals as their partner for analytics-driven fulfillment.
Analysis using the FIC revealed that carrier shifts for some routes could lead to improved customer service, with transit times reduced from about a week to 2-3 days, and savings of up to 40%, offsetting constantly rising carrier charges.
Hollar was able to immediately achieve a significant cost reduction while maintaining customer service levels. How? Thanks to the ability to automatically generate more accurate, data-driven RFPs for all its carriers and quickly analyze the resulting proposals.
Prior to using the Fulfillment Intelligence Cloud, Grove Collaborative was forced to enlist the help of their UPS representative to help them pull reports and find the metrics they needed.
Companies see a 47% decrease in abandonment rate when going from 4-5 day delivery to 3 days or less.
62% of online consumers say they’ve abandoned the shopping cart because no estimated or guaranteed delivery date was given.
28% of online consumers say they didn’t buy because the estimated shipping time was too long for the amount they wanted to pay.
37% of online consumers who face a poor delivery experience blame the online seller itself and will never shop again on its website.