INCREASE SALES, FULFILL WITH CONFIDENCE & DELIGHT YOUR CUSTOMERS

The rise in eCommerce has transformed the retail and e-tail landscape. To survive, it is no longer just about brand, product, and price. It’s also about fulfillment. Amazon.com has proven that delivery time, cost, and convenience is a key differentiator that improves sales, retains customers, and grows your business.

How much so? Did you know that there is a 47% decrease in shopping cart abandonment rate when going from 4-5 day delivery to 3 days or less? And that 37% of consumers won’t shop on your website again if they receive a bad delivery experience?

At GrandCanals, we use data science to help companies balance cost and performance of delivery thus improving the overall online experience for their customers. As a result, our customers maximize shopping cart conversions (and thus revenues) at the same time they are maximizing customer satisfaction.

2 Minute Overview

Fulfillment IQ Blog

The Website Is The New Showroom

We wrote recently about how the advent of eCommerce has created a new customer journey, one in which fulfillment and delivery play a critical role at each stage, from beginning to end. Today, let’s look a little closer at the first step. Let’s leave aside for another day (and another post) the influence of advertising, word-of-mouth, and other awareness-building stuff and start with the beginning of the customer’s direct interaction with your company. In brick-and-mortar land, where we all physically exist,…

The New eCommerce Customer Journey

We’ve talked a lot at GrandCanals about how thoroughly transformative eCommerce is, in a lot of different ways. At a time when malls are becoming ghost towns, well-known brands enter bankruptcy or circle the drain, and “retail apocalypse” is used by the business press without hyperbole, eCommerce sales growth screams ahead. Statista is projecting a nearly 250% increase in eCommerce retail sales from 2014 ($1.36 trillion) to 2021 ($4.48 trillion) and the Department of Commerce has recorded a 15.5% increase…

How I Learned To Stop Struggling And Love The RFP (With apologies to Stanley Kubrick)

Is there anyone who likes doing carrier RFPs? We all know that issuing an RFP is the best way to get carriers to compete for our business and to really see how much better we could be doing on shipping charges than the incremental discounts we have been able to negotiate with our incumbent carrier every year. But the RFP process as usually constituted is horribly time-consuming. Meeting after meeting to gather the necessary information, then lots more work to…

Delivering on the Holiday Challenge — Part 2

As the holiday peak shipping season nears and shippers are planning how best to manage it, the holiday surcharges announced by UPS may be prompting consideration of alternate carriers for holiday shipments. UPS, as you may recall, will add a 27-cent charge on all ground packages sent to homes between Nov. 19 and Dec. 2 — the weeks encapsulating Black Friday and Cyber Monday.  And from Dec. 17-23, UPS will charge an extra 27 cents for each ground shipment, 81…

3 Takeaways from the 2017 eTail East Conference

Last week about 1,000 retail and e-tail professionals descended on Boston for the 2017 eTail East Conference. During the show there were lots of great sessions that discussed various topics including the rapidly changing eTail market landscape, the impact of millennial buyers & Amazon.com, eCommerce site and customer experience optimization, and the fulfillment of products/goods to the customer. If you weren’t able to make it to the show this year, here are 3 of my major takeaways to give you…

Companies Leveraging Analytics-Driven Fulfillment

Discover why they chose GrandCanals as their partner for analytics-driven fulfillment.

GLOSSIER GAINS IMMEDIATE ACCESS TO KEY FULFILLMENT METRICS TO ENABLE SUPER OR CUSTOMER EXPERIENCE

Analysis using the FIC revealed that carrier shifts for some routes could lead to improved customer service, with transit times reduced from about a week to 2-3 days, and savings of up to 40%, offsetting constantly rising carrier charges.

HOLLAR OPTIMIZES FULFILLMENT IN FRONT OF EXPLOSIVE GROWTH

Hollar was able to immediately achieve a significant cost reduction while maintaining customer service levels. How? Thanks to the ability to automatically generate more accurate, data-driven RFPs for all its carriers and quickly analyze the resulting proposals.

SAVES OVER 25% IN SHIPPING COSTS ON EVERY ORDER AND NEARLY 1,000 MAN-HOURS PER YEAR WITH THE FULFILLMENT INTELLIGENCE CLOUD

Prior to using the Fulfillment Intelligence Cloud, Grove Collaborative was forced to enlist the help of their UPS representative to help them pull reports and find the metrics they needed.

Ecommerce, Brick & Mortar, and 3PLs can Benefit

Business-to-Consumer (B2C)

eCommerce sales are growing at almost 24% a year. Millennials now outpace baby boomers in combined buying power. Amazon.com is raising customer expectations making it difficult to compete. In this new eCommerce world, fulfillment is a critical source of competitive advantage. But, how will you confidently deliver on your commitment and delight your customers?

Business-to-Business (B2B)

The internet, as promised, has changed everything. The eCommerce experience, epitomized by Amazon.com, is setting customer expectations, even in B2B transactions. Buyer behaviors are changing rapidly. In this new world, how do you keep up with the changes in distribution and meet the expectations of your customers?

Third Party Logistics (3PL)

Your customers’ businesses are under tremendous pressure – so is yours. Ecommerce is transforming B2C markets. Direct-to-customer shipments are an increasingly important part of the fulfillment mix, but have 3-5 times more expensive shipping costs compared to traditional distribution methods. In this new eCommerce-driven world, how can you profitably seize the opportunity this presents?

FULFILLMENT & DELIVERY ARE NO LONGER AN AFTERTHOUGHT

47%

Decrease in
abandonment rate

Companies see a 47% decrease in abandonment rate when going from 4-5 day delivery to 3 days or less.

62%

Abandon the shopping cart

62% of online consumers say they’ve abandoned the shopping cart because no estimated or guaranteed delivery date was given.

28%

Didn’t finalize
check out

28% of online consumers say they didn’t buy because the estimated shipping time was too long for the amount they wanted to pay.

37%

Will never
shop again

37% of online consumers who face a poor delivery experience blame the online seller itself and will never shop again on its website.