FULFILL WITH CONFIDENCE & DELIGHT YOUR CUSTOMERS

The rise in eCommerce, driven by increased usage of smartphones and the internet, has given consumers an unprecedented level of shopping convenience. This increase in the convenience of eCommerce businesses has changed consumers perceptions of shipping and eCommerce fulfillment times. In a recent study, a consumer’s perception of “fast” shipping has been compressed by 50% in just one year from 5-7 days to just 2-3 days. As a result, traditional eCommerce fulfillment processes are being stressed by their inflexibility and high cost. The question isn’t how do you compete? The question is how do you survive? At GrandCanals, we help companies survive and thrive by improving their eCommerce fulfillment processes and accelerating their eCommerce transformation through our in depth supply chain management software.

2 Minute Overview

Fulfillment IQ Blog

Delivering on the Holiday Challenge

Most eCommerce retailers are well into their holiday peak planning. After all, securing product, developing and scheduling promotions and updating websites require well-orchestrated, advance efforts.  And with UPS’s June announcement regarding “surge pricing”, no doubt concerns have arisen around shipping cost as well as carriers’ capability to handle daily shipment volume that will exceed an estimated 60% of average. Carriers such as UPS and FedEx plan for the peak holiday shipping season all year and with the experience of a…

3PLs and the eCommerce Transformation: Challenge and Opportunity

We’ve written before about how the eCommerce revolution and the related raising of customer expectations by Amazon.com are affecting companies in particular industry verticals, such as apparel.  We’ve talked about the broad challenge posed by omnichannel commerce. We’ve even written a white paper on Surviving the eCommerce Transformation. Although these pieces were all written with our enterprise customers and prospects in mind, they are relevant for 3PLs too. Think about it: for a 3PL, these forces are directly affecting your…

Ecommerce Delivery: Setting and Meeting Customer Expectations

A recent article, “Study Finds Expectations Not Being Met in Ecommerce Delivery”, by Mike O’Brien of Multichannel Merchant describes the study results of a survey commissioned by Temando earlier this year.

Amazon Prime Day: A Prime Opportunity

Amazon recently announced that its third annual Prime Day will take place starting on 11 July 2017. For Amazon, it’s their biggest sales day (Internet Retailer estimated shoppers spent about $2.5 billion on Prime Day 2016) and a way of pushing Prime memberships. For Amazon sellers, it’s an opportunity to tap into a big surge in online volume.

UPS Pulse of the Online Shopper Study: Expectations Delivered

New Pulse of the Online Shopper Report: Each year UPS sponsors a customer experience study called “UPS Pulse of the Online Shopper”. This year’s study was released this June and, as always, has a number of interesting observations.

Companies Leveraging Analytics-Driven Fulfillment

Discover why they chose GrandCanals as their partner for analytics-driven fulfillment.

HOLLAR OPTIMIZES FULFILLMENT IN FRONT OF EXPLOSIVE GROWTH

Hollar was able to immediately achieve a significant cost reduction while maintaining customer service levels. How? Thanks to the ability to automatically generate more accurate, data-driven RFPs for all its carriers and quickly analyze the resulting proposals.

Improved Carrier Mix through Supply Chain Analytics

The Fulfillment Intelligence Cloud identified that ~24% of KRAVE Jerky’s shipments were classified as lightweight shipping and thus could be executed with a different carrier — a faster delivery option resulting in improved customer experience.

REDUCED FULFILLMENT COSTS BY 29%

The Fulfillment Intelligence Cloud (FIC) enabled Panapacific to rapidly analyze their fulfillment spend – across all carriers – and to re-compete the business to drive 29% of savings. This enabled the CFO to further drive value and metrics on the cost to serve their customers

Ecommerce, Brick & Mortar, and 3Pls can Benefit

Business-to-Consumer (B2C)

eCommerce sales are growing at almost 24% a year. Millennials now outpace baby boomers in combined buying power. Amazon.com is raising customer expectations making it difficult to compete. In this new eCommerce world, fulfillment is a critical source of competitive advantage. But, how will you confidently deliver on your commitment and delight your customers?

Business-to-Business (B2B)

The internet, as promised, has changed everything. The eCommerce experience, epitomized by Amazon.com, is setting customer expectations, even in B2B transactions. Buyer behaviors are changing rapidly. In this new world, how do you keep up with the changes in distribution and meet the expectations of your customers?

Third Party Logistics (3PL)

Your customers’ businesses are under tremendous pressure – so is yours. Ecommerce is transforming both B2B and B2C markets. Small parcel and LTL direct-to-customer shipments are an increasingly important part of the fulfillment mix, but have 3-5 times more expensive shipping costs compared to traditional distribution methods. In this new eCommerce-driven world, how can you profitably seize the opportunity this transformation presents?

THE ECOMMERCE TRANSFORMATION HAS BEGUN

23.7%

Rise in ecommerce
in 2016

Retail eCommerce sales will reach $1.915 trillion in 2016, accounting for 8.7% of total retail spending worldwide. Online sales continues to expand rapidly, with a 23.7% growth rate for 2016.

3.1%

NRF estimate of total retail growth rate

The National Retail Federation estimates that 2016 retail sales grew 3.1% — a small fraction of the eCommerce growth rate. Ecommerce is where the action is – and where customer expectations are being set.

55%

Share of ecommerce searches that start on Amazon.com

You are competing with Amazon, whether you know it or not. The majority of eCommerce searches are now starting there. How will you ensure they don’t stop there?

70%

Spending
by Millennials

70% of worldwide spending will be done by millennials by 2020. Millennial now outpace baby-boomers in combined buying power for the first time in history.