INCREASE SALES, FULFILL WITH CONFIDENCE & DELIGHT YOUR CUSTOMERS
The rise in eCommerce has transformed the retail and e-tail landscape. To survive, it is no longer just about brand, product, and price. It’s also about fulfillment. Amazon.com has proven that delivery time, cost, and convenience is a key differentiator that improves sales, retains customers, and grows your business.
There is a lot of cool new functionality in the latest version of the Fulfillment Intelligence Cloud (FIC). But rather than just focusing on the awesome features, let’s take a look at some of the new use cases they power for our customers.
Discover why they chose GrandCanals as their partner for analytics-driven fulfillment.
Analysis using the FIC revealed that carrier shifts for some routes could lead to improved customer service, with transit times reduced from about a week to 2-3 days, and savings of up to 40%, offsetting constantly rising carrier charges.
Hollar was able to immediately achieve a significant cost reduction while maintaining customer service levels. How? Thanks to the ability to automatically generate more accurate, data-driven RFPs for all its carriers and quickly analyze the resulting proposals.
Prior to using the Fulfillment Intelligence Cloud, Grove Collaborative was forced to enlist the help of their UPS representative to help them pull reports and find the metrics they needed.
Companies see a 47% decrease in abandonment rate when going from 4-5 day delivery to 3 days or less.
62% of online consumers say they’ve abandoned the shopping cart because no estimated or guaranteed delivery date was given.
28% of online consumers say they didn’t buy because the estimated shipping time was too long for the amount they wanted to pay.
37% of online consumers who face a poor delivery experience blame the online seller itself and will never shop again on its website.