INCREASE SALES, FULFILL WITH CONFIDENCE & DELIGHT YOUR CUSTOMERS
The rise in eCommerce has transformed the retail and e-tail landscape. To survive, it is no longer just about brand, product, and price. It’s also about fulfillment. Amazon.com has proven that delivery time, cost, and convenience is a key differentiator that improves sales, retains customers, and grows your business.
Some of the biggest differences between the eCommerce and brick-and-mortar customer experiences come from the difference between handing an item across a counter and shipping it to the customer’s home or office in a box. The need in eCommerce to bridge the gap between the virtual world of buying an item and the physical world of owning an item places a particularly heavy weight on shipping. As we have noted before, the kind of shipping experience a company delivers can have…
It’s been a little while since we talked about the new eCommerce customer journey – we’ve been super busy getting some incredibly cool new stuff ready that we’ll be releasing soon – stay tuned! But in the meantime, there are a few more stages of the journey we have yet to talk about. Today, let’s look at how the digital shopping cart plays the role in eCommerce of a human cashier in the brick and mortar world. A good human…
We’ve been thinking (and writing) a lot recently about the changes created by the rise of eCommerce – especially how the nature of the customer’s journey has changed with the virtualization of the shopping purchasing experiences. We’ve even put out an eBook on the topic. Here on the blog, we’ve written about the overall journey and how the eCommerce website has taken the place of the brick and mortar showroom. Today, let’s focus on the critical role of the product page…
We wrote recently about how the advent of eCommerce has created a new customer journey, one in which fulfillment and delivery play a critical role at each stage, from beginning to end. Today, let’s look a little closer at the first step. Let’s leave aside for another day (and another post) the influence of advertising, word-of-mouth, and other awareness-building stuff and start with the beginning of the customer’s direct interaction with your company. In brick-and-mortar land, where we all physically exist,…
We’ve talked a lot at GrandCanals about how thoroughly transformative eCommerce is, in a lot of different ways. At a time when malls are becoming ghost towns, well-known brands enter bankruptcy or circle the drain, and “retail apocalypse” is used by the business press without hyperbole, eCommerce sales growth screams ahead. Statista is projecting a nearly 250% increase in eCommerce retail sales from 2014 ($1.36 trillion) to 2021 ($4.48 trillion) and the Department of Commerce has recorded a 15.5% increase…
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Analysis using the FIC revealed that carrier shifts for some routes could lead to improved customer service, with transit times reduced from about a week to 2-3 days, and savings of up to 40%, offsetting constantly rising carrier charges.
Hollar was able to immediately achieve a significant cost reduction while maintaining customer service levels. How? Thanks to the ability to automatically generate more accurate, data-driven RFPs for all its carriers and quickly analyze the resulting proposals.
Prior to using the Fulfillment Intelligence Cloud, Grove Collaborative was forced to enlist the help of their UPS representative to help them pull reports and find the metrics they needed.
Companies see a 47% decrease in abandonment rate when going from 4-5 day delivery to 3 days or less.
62% of online consumers say they’ve abandoned the shopping cart because no estimated or guaranteed delivery date was given.
28% of online consumers say they didn’t buy because the estimated shipping time was too long for the amount they wanted to pay.
37% of online consumers who face a poor delivery experience blame the online seller itself and will never shop again on its website.