Online orders continue to grow. Innovative companies such as Amazon.com have invested billions in improving fulfillment. As a result, customer expectations are rising and delivery is now just as important as brand, product, and price. In this new eCommerce world, fulfillment is a critical source of competitive advantage and may determine if buyers buy. But, if you are not Amazon.com, how do you match their shopping cart & delivery experience?
Our mission at GrandCanals is to deliver a new capability called analytics-driven fulfillment that helps companies increase sales, fulfill with confidence, and delight their customers. At GrandCanals, we use data science to help companies survive and thrive by improving their delivery experience and thus the overall online experience for their customers. As a result, our customers maximize shopping cart conversions (and thus revenues) at the same time they are maximizing customer satisfaction.