We know, the cost of fulfillment is rising. It’s not just the delivery costs, but also the cost of returns. Amazon.com, which also sells your apparel, has trained your customers to receive orders quickly, conveniently, and cost-effectively (and now has more market share in apparel than the biggest traditional retailers). But without the same shopping cart experience, why should they buy it on your website? The reality is they won’t.
But with analytics-driven fulfillment, you can turn your data into fulfillment intelligence and power customer experiences that rival Amazon.com and best your competitors. eCommerce companies GoPlae & Soludos did and you can too.
The Fulfillment Intelligence Cloud from GrandCanals provides you with the capabilities you need for Analytics-Driven Fulfillment. Use the same approach as Amazon.com and other market leaders to improve your customers’ eCommerce experience. Delight your customers by offering them faster shipping and date-certain shipping options in the shopping cart. Protect your margins by choosing the best tradeoffs between carrier service and cost for each individual shipment – before the package ships! Ensure that the all-important delivery of your apparel & accessory products to your customers is done right.
“The availability of the data, provided by GrandCanals, really helped us understand the drivers of our business and to make adjustments accordingly”
– Nancy Spector, VP Operations, GoPlae
You are the ultimate manager of the business which means you also own the entire customer experience. It’s up to you to delight your customers and to do so as cost-effectively as possible. With Amazon.com raising expectations and the need for omni-channel agility, you need the right data gathering and analytical capabilities to make sure you can profitably meet customer expectations in this rapidly changing, eCommerce-driven world.
It’s your job to make sure that your apparel products are reaching customers at the time and in the way that they are expecting, and to do so at the lowest cost possible. The business asks for more efficiency, but the carriers don’t make it easy for you, with complex, confusing pricing schemes and a welter of different services. Analytics-Driven Fulfillment can cut through the fog and give you clear insights into what is happening in your fulfillment chain and where there is room to improve your small-parcel shipping.
You’ve got to make the financial numbers work. That’s quite a challenge when you don’t even have the visibility into fulfillment costs that you need. With Analytics-Driven Fulfillment, you’ll know exactly where the money is being spent by carrier, by product, and by customer – and you’ll get the insights you need to maintain and predict margins and fulfillment costs.
You only have a few carrier options for fulfillment. But does that mean they have all the power in negotiations? No. With Analytics-Driven Fulfillment you can determine the best negotiating strategy up front, level the playing field, and know, with 100% certainty, that you have the best deal with all of your carriers.
The emergence of omni-channel fulfillment concepts has dramatically increased the number of small-parcel, direct-to-consumer shipments. In this whitepaper, learn how to understand market forces behind omni-channel and use analytics-driven fulfillment to improve your fulfillment chain.
How do apparel companies keep up with rapid change?
Amazon.com is expected to grow almost 30% year over year, becoming the LARGEST clothing retailer in 2017 with $28B in revenue.
86% of consumers that consider the delivery experience to be part of their overall online shopping experience
70% of respondents overall would not or likely not shop with a retailer that has an inconvenient/costly return policy
The Fulfillment Intelligence Cloud provides all the capabilities you need to practice Analytics-Driven Fulfillment. Find out how you can join the market leaders who are using the Fulfillment Intelligence Cloud to get lean, stay lean, and master the eCommerce transformation.