Your business is under tremendous pressure. The internet, as promised, has changed everything. The eCommerce experience, epitomized by Amazon.com, is setting customer expectations, even in B2B transactions. Buyer behaviors are changing rapidly. Millennials, the first digital native generation, are now the largest demographic cohort and are increasingly occupying key positions in companies.
In this new eCommerce driven world, business logistics and fulfillment solutions are a critical source of competitive advantage. But, how will you improve your customer online experience? How can you ensure that non-web ordering channels are fully integrated into a fulfillment chain that must move at internet speed in order to remain competitive? How can you achieve the increased agility the market now demands? How will you confidently deliver on your commitment and delight your customers?
Market leading companies have developed a core competence in Analytics-Driven Fulfillment. Amazon has spent years – and billions of dollars – developing this capability in the B2C arena. You can see its value in their market dominance. How can you master the eCommerce transformation that is remaking B2B commerce? How can you enhance your business logistics and fulfillment solutions to improve customer experience, drive sales, and maintain customer loyalty?
The Fulfillment Intelligence Cloud from GrandCanals provides you with the capabilities you need for Analytics-Driven Fulfillment. Use the same approach as Amazon.com and other market leaders to improve your customers’ online experience. Delight your customers by offering them date-certain shipping options during the ordering process. Protect your margins by choosing the best tradeoffs between customer service and cost – before the product ships and is optimized for each individual shipment. Ensure that the all-important delivery of your products to your customers is done right.
Leverage over a century in carrier experience and decades of deep knowledge in analytics software to take advantage of the same capabilities that market leaders are using to fulfill with confidence and delight their customers.
You’ve got to make the numbers work – quite a challenge, when shipping costs are exploding and you don’t always have the visibility you need to know why – and how to control them. With Analytics-Driven Fulfillment, you’ll know exactly where the money is being spent – and you’ll get the insights you need to ensure it is being spent optimally.
It’s your job to make sure that products are reaching customers at the time and in the way that they are expecting and to do so at the lowest cost possible. The carriers don’t make it easy for you, with complex, confusing pricing schemes and a welter of different services. Analytics-Driven Fulfillment can cut through the fog and give you clear insights into what is happening in your fulfillment chain and where there is room to improve your small-parcel shipping.
Ecommerce is a critical channel for every B2C company and the only one for an increasing number. How can you ensure that you are doing everything you can to give your customers the kind of experience that will keep them coming back – and sending their friends to you? Is your company wasting money in the fulfillment process that could be used instead to drive top-line growth? Analytics-Driven Fulfillment can give you the answers.
It’s up to you to make sure that products get to where they are supposed to be, when they are supposed to be there – and to do so as cost-effectively as possible. With the need for agility driving an increasing amount of shipping to small parcel and LTL, you need the right data gathering and analytical capabilities to make sure you can profitably meet customer expectations in this rapidly changing, eCommerce-driven world.
The Fulfillment Intelligence Cloud (FIC) enabled Panapacific to rapidly analyze their fulfillment spend – across all carriers – and to re-compete the business to drive 29% of savings. In addition, the FIC provides continuous compliance management. This enabled the CFO to further drive value and metrics on the cost to serve their customers.
UPS, FedEx and other shipper’s rates increase every year. At the same time markets are increasingly competitive. In this whitepaper, learn how to remain competitive in this ever-changing landscape to obtain the best shipping rates possible.
Don’t think that Analytics-Driven Fulfillment is just for B2C
B2B eCommerce is already twice the volume of B2C eCommerce in the United States, and is growing fast.
Forrester Research forecasts that B2B eCommerce revenues in the US alone with top a trillion dollars in 2020, representing more than 12% of all B2B sales.
According to a 2015 survey of B2B companies by Accenture and the Blackstone Group, 86% are offering web based ordering. That number is, if anything, higher today – and growing.
We have seen it time and again: expectations driven by consumer software user experience filter back into our work lives. B2B buyers are coming to expect the same level of ease of doing business and reliability of delivery promises they have come to enjoy outside of the office.
The Fulfillment Intelligence Cloud provides all the capabilities you need to practice Analytics-Driven Fulfillment. Find out how you can join the market leaders who are using the Fulfillment Intelligence Cloud to get lean, stay lean, and master the eCommerce transformation.