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The e-commerce game is typically won through logistics. Customers want their packages fast, on time and not damaged. However, retailers with either just an online presence or also with a brick & mortar presence are facing rising costs to meet the growing demands from customers while trying to provide exceptional customer experience. “Once considered an afterthought, the consumers’ delivery experience has become a critical factor in converting e-commerce sales and building long-term positive relationships with consumers,” said Doug Jones, CEO, GrandCanals. GrandCanals,...

GrandCanals, a commerce fulfillment analytics provider, has launched version 4.0 of the Fulfillment Intelligence Cloud (FIC), a SaaS application that enables analytics-driven fulfillment. Built to optimize fulfillment and delivery, FIC 4.0 is designed to help e-Commerce and retail companies increase sales and deliver orders by improving their delivery experience. Updates to FIC 4.0 include: Delivery Performance — which provides companies access to real-time monitoring of carrier delivery performance. The feature predicts when delivery delays are likely to occur, even before the...

The Amazon effect is real and OEMs are scrambling to meet the newest expectation of suppliers and customers alike. To that end, this week GrandCanals announced version 4.0 of its Fulfillment Intelligence Cloud (FIC). “E-commerce is driving the majority of growth in retail and opportunities for wholesalers and manufacturers to expand their direct sales to end customers. A great fulfillment experience (on time, damage-free, real-time visibility, status updates) has become an increasingly critical part of overall customer satisfaction and retention,” said...

Thanks to the rise of e-commerce and the heightening of customer expectations by Amazon and other leading companies, shipping and delivery have become a key driver of overall customer satisfaction. Customers now expect reliability, speed and convenience in the delivery experience, and a company’s ability to meet those expectations can even be a source of competitive differentiation. In the past, supply chain management (SCM), shipping and fulfillment were often seen as necessary evils of e-commerce—an afterthought—which is why shipping information often...

One of the biggest differences between the e-commerce customer experience and that of traditional, brick-and-mortar retail is that with e-commerce you don’t just walk out of the store with your purchase, you must wait to have it delivered. This lag between buying and owning can easily lead to customer dissatisfaction if not handled just right. In many cases, once a shipment leaves a company’s loading dock, it “goes dark” and is only occasionally illuminated by sporadic carrier tracking reports. For companies...

One of the biggest differences between the e-commerce customer experience and that of traditional, brick-and-mortar retail is that with e-commerce you don't just walk out of the store with your purchase, you must wait to have it delivered. This lag between buying and owning can easily lead to customer dissatisfaction if not handled just right. In many cases, once a shipment leaves a company's loading dock, it "goes dark" and is only occasionally illuminated by sporadic carrier tracking reports. For companies...

The mushrooming popularity of smart speakers like Amazon Echo and Google Home will fuel e-commerce in the coming year. "You're going to have a whole new frontier of commerce space driven through voice and brand recognition," said Michael Levine, marketing vice president at Photon. "It's going to be a different type of playing field for these brands," he told the E-Commerce Times. "Where it used to be more visual, it's now going to be driven by voice." As smart speakers and speech recognition...