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Thanks to the rise of e-commerce and the heightening of customer expectations by Amazon and other leading companies, shipping and delivery have become a key driver of overall customer satisfaction. Customers now expect reliability, speed and convenience in the delivery experience, and a company’s ability to meet those expectations can even be a source of competitive differentiation. In the past, supply chain management (SCM), shipping and fulfillment were often seen as necessary evils of e-commerce—an afterthought—which is why shipping information often...

One of the biggest differences between the e-commerce customer experience and that of traditional, brick-and-mortar retail is that with e-commerce you don’t just walk out of the store with your purchase, you must wait to have it delivered. This lag between buying and owning can easily lead to customer dissatisfaction if not handled just right. In many cases, once a shipment leaves a company’s loading dock, it “goes dark” and is only occasionally illuminated by sporadic carrier tracking reports. For companies...

One of the biggest differences between the e-commerce customer experience and that of traditional, brick-and-mortar retail is that with e-commerce you don't just walk out of the store with your purchase, you must wait to have it delivered. This lag between buying and owning can easily lead to customer dissatisfaction if not handled just right. In many cases, once a shipment leaves a company's loading dock, it "goes dark" and is only occasionally illuminated by sporadic carrier tracking reports. For companies...

The mushrooming popularity of smart speakers like Amazon Echo and Google Home will fuel e-commerce in the coming year. "You're going to have a whole new frontier of commerce space driven through voice and brand recognition," said Michael Levine, marketing vice president at Photon. "It's going to be a different type of playing field for these brands," he told the E-Commerce Times. "Where it used to be more visual, it's now going to be driven by voice." As smart speakers and speech recognition...

Moves that allowed major e-commerce players to jockey for position both off and on the Internet made headlines in 2017. "The year was a triumph for market leaders," said Mike Comstock, a senior adviser at GrandCanals. "Leading companies like Amazon, Target and Walmart just got stronger, as they have the resources to either build or buy whatever they need to win," he told E-Commerce Times. Walmart had been out of the e-commerce race for a long time, but that changed with the US$3.3...

GrandCanals Releases Fulfillment Intelligence Cloud v3.5 and Significant Enhancements to TurboRFP Enhanced Solution Allows Companies to Take Control of Carrier Negotiations and Achieve Cost Savings of 20% or More in Weeks Instead of Months Los Gatos, Calif., August 23, 2017 — GrandCanals, the leader in analytics-driven fulfillment, today announced the general availability of the Fulfillment Intelligence Cloud version 3.5.  This latest, updated version includes several significant enhancements to TurboRFP which will simplify the creation of RFPs, comparing results, and managing the RFP...

Thanks to a data analytics platform, Grove Collaborative's shipping costs wither while fulfillment efficiencies blossom. Grove Collaborative, an e-commerce company originally launched as ePantry in 2014, serves consumers who care about buying green and sustainable products for their homes, but who also want convenience and accessibility. Growing quickly because of eco-conscious decisions about product and customer demand, the company recently started to nurture its shipping data reporting tools as well. Read the story on Inbound Logistics....

Fulfillment Intelligence Cloud 3.0 Provides Intelligence Required to Improve Fulfillment Chains and Meet Rising Customer Expectations on Delivery Time, Cost and Convenience Los Gatos, Calif., August 10, 2017 — GrandCanals, the market leader in analytics-driven fulfillment, will be participating at eTail East, which will be held August 14-17, 2017, in Boston, Massachusetts. GrandCanals will be hosting a booth (#516), where the company will be showcasing their industry-leading fulfillment analytics capabilities that help e-tailers and retailers fulfill with confidence and delight their...

It had a ton of data on where its orders were going and how those orders were getting there. What the retailer didn’t have was a single place to organize the data so it could figure out how much it was paying to ship each order. “When I wanted to get my ship cost per order, I had to merge three to four different reports together, take that data, clean it up, and then take my internal spreadsheet, which tells me...