Fulfill with confidence and delight your customers

Profitably meet customer expectations in this rapidly transforming eCommerce world

ROCK MEETS HARD PLACE

Your eCommerce business is under tremendous pressure. Ecommerce sales account for nearly 10% of total retail sales and are growing at almost 24% a year — far faster than traditional brick and mortar sales. Buyer behaviors are changing rapidly. Millennials, the first digital native generation, now outpace baby boomers in combined buying power for the first time in history. Innovative companies such as Amazon are raising customer expectations of small-parcel shipping, making it difficult to compete.

 

In this new eCommerce world, fulfillment is a critical source of competitive advantage. But, how will you improve your customer’s online experience? How will you confidently deliver on your commitment and satisfy your customers?

 

Market leading companies have developed a core competence in Analytics-Driven Fulfillment. Amazon has spent years – and billions of dollars – developing this capability. You can see its value in their market dominance. How can you compete? How can you enhance your fulfillment process to improve customer experience, drive sales, and maintain customer loyalty?

 

The Fulfillment Intelligence Cloud from GrandCanals provides you with the capabilities you need for Analytics-Driven Fulfillment. Use the same approach as Amazon.com and other market leaders to improve your customers’ eCommerce experience. Delight your customers by offering them date-certain shipping options in the shopping cart. Protect your margins by choosing the best tradeoffs between customer service and cost – before the package ships and is optimized for each individual shipment. Ensure that the all-important small-parcel shipping and delivery of your products to your customers is done right.

 

Leverage over a century in carrier experience and decades of deep knowledge in analytics software to take advantage of the same capabilities that market leaders are using to fulfill with confidence and delight their customers.

Casestudy

Success at Grove Collaborative

Grove Collaborative saved over 25% in shipping costs per order and 1,000 man-hours per year using GrandCanals’ Fulfillment Intelligence Cloud. FIC allowed them to get immediate visibility into complex costs but also gain control so that they could improve for the future.

Who benefits from analytics-driven fulfillment?

Head of eCommerce

It’s up to you to make sure that products get to where they are supposed to be, when they are supposed to be there – and to do so as cost-effectively as possible. With the need for agility driving an increasing amount of shipping to small parcel and LTL, you need the right data gathering and analytical capabilities to make sure you can profitably meet customer expectations in this rapidly changing, eCommerce-driven world.

Chief Financial Officer

You’ve got to make the numbers work – quite a challenge, when shipping costs are exploding and you don’t always have the visibility you need to know why – and how to control them. With Analytics-Driven Fulfillment, you’ll know exactly where the money is being spent – and you’ll get the insights you need to ensure it is being spent optimally.

Chief Marketing
Officer

Ecommerce is a critical channel for every B2C company and the only one for an increasing number. How can you ensure that you are doing everything you can to give your customers the kind of experience that will keep them coming back – and sending their friends to you? Is your company wasting money in the fulfillment process that could be used instead to drive top-line growth? Analytics-Driven Fulfillment can give you the answers.

Chief Operating
Officer

It’s your job to make sure that products are reaching customers at the time and in the way that they are expecting and to do so at the lowest cost possible. The carriers don’t make it easy for you, with complex, confusing pricing schemes and a welter of different services. Analytics-Driven Fulfillment can cut through the fog and give you clear insights into what is happening in your fulfillment chain and where there is room to improve your small-parcel shipping.

WhitePaper

HOW YOU CAN FULFILL LIKE AMAZON (WITHOUT AN AMAZON-SIZED BUDGET)

Amazon accounted for 43% of US online sales in 2016. How did they do it? HINT: It’s not price. It’s about the customer experience. Download this complimentary white paper to learn the steps needed to sell & fulfill like Amazon. Download now!

METRICS for B2C

B2C Companies are leading the eCommerce transformation

23.7%

Ecommerce growth rate

Retail eCommerce sales will reach $1.915 trillion in 2016, accounting for 8.7% of total retail spending worldwide. Online sales continue to expand rapidly, with a 23.7% growth rate for 2016.

3.1%

NRF estimate of total retail growth rate

The National Retail Federation estimates that 2016 retail sales grew 3.1% — a small fraction of the eCommerce growth rate. Ecommerce is where the action is – and where customer expectations are being set.

1934%

The growth in Amazon’s market value, 2006-2016

Amazon is the clear category leader in eCommerce in the United States and is one of the dominant retail forces in the world. At a time when many retailers are struggling, Amazon continues to grow – and investors have rewarded that growth.

55%

Share of eCommerce searches that start on Amazon.com

You are competing with Amazon, whether you know it or not. The majority of eCommerce searches are now starting there.

The Fulfillment Intelligence Cloud

The Fulfillment Intelligence Cloud provides all the capabilities you need to practice Analytics-Driven Fulfillment. Find out how you can join the market leaders who are using the Fulfillment Intelligence Cloud to get lean, stay lean, and master the eCommerce transformation.