It’s up to you to maximize eCommerce revenues and CSAT. Now that fulfillment and the delivery process have become a critical part of the overall customer experience — including driving increased shopping cart conversions — how do you know where to improve and provide the best delivery experience?
The Fulfillment Intelligence Cloud from GrandCanals delivers all the intelligence and insights you need to optimize each stage of their buyer’s journey. Use faster and date-certain delivery promises to boost conversion rates. Get near-real-time insights into delivery status, to highlight at-risk shipments for proactive outreach. Share that information with your customers on your own website or through email or SMS alerts.
Join eCommerce companies such as Glossier.com, Hollar.com and L’Oreal who are using GrandCanals to gain visibility and control over the delivery process so that they can increase sales, fulfill with confidence, and delight their customers.
Glossier selected the Fulfillment Intelligence Cloud (FIC) from GrandCanals in
early 2017 to normalize and analyze their rapidly-growing body of fulfillment
data, in order to generate timely, reliable metrics on current operations.
This information was critical not only to answer “what is?” but also “what if?”
questions, and to find opportunities to drive down costs, increase efficiency,
and improve customer experience.
You’re on the hook to boost eCommerce sales and to provide the best possible customer experience – profitably. How can you get the comprehensive view of the buyer’s journey you need to maximize conversions at each stage and to provide the best possible customer experience from landing on your website to opening the shipping box? The Fulfillment Intelligence Cloud (FIC) provides the capabilities and applications you need for end-to-end visibility and control, as well as to provide your customers with date-certain shipping options that have been proven to increase shipping cart conversions. Deliver to your customers faster and monitor the impact on shopping cart conversions. And with the FIC’s advanced data science, you can find the optimum balance of cost and performance so that superior customer experience doesn’t come at the cost of profitability.
You’re on the front lines, fighting to maximize conversions at each stage of your buyer’s journey and then making sure that a first-class customer experience carries all the way through delivery of your products. You need the Fulfillment Intelligence Cloud to ensure that you are armed with all of the visibility and control you need to be successful in your mission, from providing date-certain shipping information on the product page, to monitoring shipments in-flight. Keep abreast of what’s early, on-time or late, so you can proactively reach out to customers whose shipments are at risk. Get the holistic shipping information you need to team with your logistics colleagues to balance delivery cost and performance. Determine actual carrier days-to-deliver to key markets. Use advanced data science to find the best ways to cost-effectively improve both customer experience and cost-effectiveness.
The rise of eCommerce has created a new kind of customer journey. Fulfillment and delivery have assumed a central role in the customer experience. In this eBook, you’ll find best practices used by top eCommerce companies to boost sales through better fulfillment and delivery.