Fulfillment IQ Blog

What’s your fulfillment IQ?

In the world of eCommerce, that showroom has been replaced by the website. Now the website must draw in customers, enhance the brand and boost sales, and highlight products in a way that creates desire – and urgency – to purchase. ...

The phenomenal growth of eCommerce is the easiest change in the retail environment to measure, but another crucial, but more qualitative, change is the evolution of a new form of customer journey parallel to that of the traditional, brick and mortar retail experience....

As the holiday peak shipping season nears and shippers are planning how best to manage it, the holiday surcharges announced by UPS may be prompting consideration of alternate carriers for holiday shipments. UPS, as you may recall, will add a 27-cent charge on all ground packages sent to homes between Nov. 19 and Dec. 2 -- the weeks encapsulating Black...

Last week about 1,000 retail and e-tail professionals descended on Boston for the 2017 eTail East Conference. During the show there were lots of great sessions that discussed various topics including the rapidly changing eTail market landscape, the impact of millennial buyers & Amazon.com, eCommerce site and customer experience optimization, and the fulfillment of products/goods to the customer. If you...

Most eCommerce retailers are well into their holiday peak planning. After all, securing product, developing and scheduling promotions and updating websites require well-orchestrated, advance efforts.  And with UPS’s June announcement regarding “surge pricing”, no doubt concerns have arisen around shipping cost as well as carriers’ capability to handle daily shipment volume that will exceed an estimated 60% of average. Carriers such...