Fulfillment IQ Blog

What’s your fulfillment IQ?

As the holiday peak shipping season nears and shippers are planning how best to manage it, the holiday surcharges announced by UPS may be prompting consideration of alternate carriers for holiday shipments. UPS, as you may recall, will add a 27-cent charge on all ground packages sent to homes between Nov. 19 and Dec. 2 -- the weeks encapsulating Black...

Last week about 1,000 retail and e-tail professionals descended on Boston for the 2017 eTail East Conference. During the show there were lots of great sessions that discussed various topics including the rapidly changing eTail market landscape, the impact of millennial buyers & Amazon.com, eCommerce site and customer experience optimization, and the fulfillment of products/goods to the customer. If you...

Most eCommerce retailers are well into their holiday peak planning. After all, securing product, developing and scheduling promotions and updating websites require well-orchestrated, advance efforts.  And with UPS’s June announcement regarding “surge pricing”, no doubt concerns have arisen around shipping cost as well as carriers’ capability to handle daily shipment volume that will exceed an estimated 60% of average. Carriers such...

We’ve written before about how the eCommerce revolution and the related raising of customer expectations by Amazon.com are affecting companies in particular industry verticals, such as apparel.  We’ve talked about the broad challenge posed by omnichannel commerce. We’ve even written a white paper on Surviving the eCommerce Transformation. Although these pieces were all written with our enterprise customers and prospects...

Amazon recently announced that its third annual Prime Day will take place starting on 11 July 2017. For Amazon, it’s their biggest sales day (Internet Retailer estimated shoppers spent about $2.5 billion on Prime Day 2016) and a way of pushing Prime memberships. For Amazon sellers, it’s an opportunity to tap into a big surge in online volume....