16 Aug GrandCanals Upgrades Fulfillment & Delivery Platform with Real-Time Capabilities
The Amazon effect is real and OEMs are scrambling to meet the newest expectation of suppliers and customers alike. To that end, this week GrandCanals announced version 4.0 of its Fulfillment Intelligence Cloud (FIC).
“E-commerce is driving the majority of growth in retail and opportunities for wholesalers and manufacturers to expand their direct sales to end customers. A great fulfillment experience (on time, damage-free, real-time visibility, status updates) has become an increasingly critical part of overall customer satisfaction and retention,” said Bill McBeath, chief research officer of ChainLink Research. “The ability to leverage delivery performance data to continually improve actual delivery performance and notify customers early when delays are predicted—these are becoming essential to succeed and grow in today’s hyper-competitive marketplace.”