16 Aug Logistics Trends & Insights
The e-commerce game is typically won through logistics. Customers want their packages fast, on time and not damaged. However, retailers with either just an online presence or also with a brick & mortar presence are facing rising costs to meet the growing demands from customers while trying to provide exceptional customer experience.
“Once considered an afterthought, the consumers’ delivery experience has become a critical factor in converting e-commerce sales and building long-term positive relationships with consumers,” said Doug Jones, CEO, GrandCanals.
GrandCanals, a provider of commerce fulfillment analytics, aims to solve not only retailers’ cost dilemma but also to assist in improving customer experience through their latest solution, Fulfillment Intelligence Cloud (FIC) version 4.0. We had the opportunity to chat with CEO Doug Jones and Vice President of Marketing Sean Wilcox about their new solution and their thoughts on the market in general.