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The e-commerce game is typically won through logistics. Customers want their packages fast, on time and not damaged. However, retailers with either just an online presence or also with a brick & mortar presence are facing rising costs to meet the growing demands from customers while trying to provide exceptional customer experience. “Once considered an afterthought, the consumers’ delivery experience has...

GrandCanals, a commerce fulfillment analytics provider, has launched version 4.0 of the Fulfillment Intelligence Cloud (FIC), a SaaS application that enables analytics-driven fulfillment. Built to optimize fulfillment and delivery, FIC 4.0 is designed to help e-Commerce and retail companies increase sales and deliver orders by improving their delivery experience. Updates to FIC 4.0 include: Delivery Performance — which provides companies access...

The Amazon effect is real and OEMs are scrambling to meet the newest expectation of suppliers and customers alike. To that end, this week GrandCanals announced version 4.0 of its Fulfillment Intelligence Cloud (FIC). “E-commerce is driving the majority of growth in retail and opportunities for wholesalers and manufacturers to expand their direct sales to end customers. A great fulfillment experience...

Thanks to the rise of e-commerce and the heightening of customer expectations by Amazon and other leading companies, shipping and delivery have become a key driver of overall customer satisfaction. Customers now expect reliability, speed and convenience in the delivery experience, and a company’s ability to meet those expectations can even be a source of competitive differentiation. In the past, supply...

One of the biggest differences between the e-commerce customer experience and that of traditional, brick-and-mortar retail is that with e-commerce you don’t just walk out of the store with your purchase, you must wait to have it delivered. This lag between buying and owning can easily lead to customer dissatisfaction if not handled just right. In many cases, once a shipment...

One of the biggest differences between the e-commerce customer experience and that of traditional, brick-and-mortar retail is that with e-commerce you don't just walk out of the store with your purchase, you must wait to have it delivered. This lag between buying and owning can easily lead to customer dissatisfaction if not handled just right. In many cases, once a shipment...

The mushrooming popularity of smart speakers like Amazon Echo and Google Home will fuel e-commerce in the coming year. "You're going to have a whole new frontier of commerce space driven through voice and brand recognition," said Michael Levine, marketing vice president at Photon. "It's going to be a different type of playing field for these brands," he told the E-Commerce Times....

Moves that allowed major e-commerce players to jockey for position both off and on the Internet made headlines in 2017. "The year was a triumph for market leaders," said Mike Comstock, a senior adviser at GrandCanals. "Leading companies like Amazon, Target and Walmart just got stronger, as they have the resources to either build or buy whatever they need to win," he...