The impact of the internet on both business-to-consumer (B2C) and business-to-business (B2B) commerce has been enormous. B2B and B2C eCommerce industries are growing far faster than traditional channels and are transforming the definition of a superior customer experience. As a result, the fulfillment process has gone from a post-order afterthought to an important source of competitive differentiation and can even influence whether the sale happens in the first place. Now the big question becomes.
The Fulfillment Intelligence Cloud (FIC) from GrandCanals answers that question. The Fulfillment Intelligence Cloud collects data from your carriers and your internal systems, then our FD-Mapper™ technology normalizes that data to make “apples-to-apples” comparisons across carriers possible. The advanced analytics software in the Fulfillment Intelligence Cloud provide the actionable recommendations that can drive improved customer service, more efficient operations, and reduced costs. And when you take action, that information is fed back into those supporting systems, to create a closed-loop process that enables continuous improvement. All of this packaged up in a fast and easy-to-use SaaS application!
In contrast to general purpose analytics or data visualization applications, the Fulfillment Intelligence Cloud has been purpose built to enable Analytics-Driven Fulfillment by a focused team of supply chain experts, data scientists, and technologists with over a century of combined experience on both the customer and provider side of fulfillment operations.
In addition to the business knowledge embedded into the software, which provides the knowledge of which questions to ask, the Fulfillment Intelligence Cloud has the analytics capabilities needed to provide actionable answers to those questions and to provide the insights needed to optimize results.
Data normalization is a critical step in breaking down the silos isolating information in different parts of your fulfillment chain. FD-Mapper makes it possible to synthesize information from a range of sources, to give you the most accurate and complete picture of your fulfillment options and operations.
Minimize the cost and difficulty of leveraging fulfillment data across your fulfillment chain through RESTful APIs. Using these standardized RESTful APIs, connect with internal and external fulfillment systems and data sources to create closed loop processes and more robust analytics. Leverage the power of all your fulfillment data to improve services and the customer experience.
Get a clear understanding of where you are, what key trends look like, and monitor compliance with the business rules you have established.
Clearly and easily determine which carrier is the best choice for a given combination of origin, destination, and customer service requirements.
Identify the best service to meet customer expectations, cost constraints, based on the location of inventory and customers
Cut 90% of RFP preparation time, achieve cost savings of 20% or more. Read Our Turbo RFP Datasheet>
Get a unified view of all of your carriers and internal systems. Easily compare and contrast carrier services and switch if a better fulfillment option exists.
Minimize the cost and difficulty of getting data into and out of your and your partners’ systems and feed data back into internal systems to create a closed-loop fulfillment process.
No matter your goals, GrandCanals has a plan to suit your individual needs. We are competitively priced so you can rest assured you’ll see quick ROI
Struggling to figure out how you can profitably meet customer expectations in a rapidly-transforming eCommerce world? The Fulfillment Intelligence Cloud (FIC) from GrandCanals answers that question. Download this datasheet to understand the key features that make FIC a game-changer for businesses around the world.
Profitably meet customer expectations in this rapidly transforming eCommerce world
Optimize distribution and profitably meet