If you sell online, and whether you are B2C or B2B, the fulfillment process has gone from a post-order afterthought to an important source of competitive differentiation and can even influence whether the sale happens in the first place. Now the big question becomes.
The Fulfillment Intelligence Cloud (FIC) from GrandCanals answers that question. The FIC collects data from your carriers and your internal systems, then gives you real-time visibility to how you are delivering to your customers in key markets. FD-AI, our data science technology, provides actionable recommendations that can drive more shopping cart conversions, improved customer service, more efficient operations, and reduced costs — at the touch of a button. All of this packaged up in a fast and easy-to-use SaaS application!
Get timely, accurate information about the on-the-ground performance of your shipping network. Stay up-to-date as it happens. See the delivery performance your customers are actually experiencing – early, on-time and late — and monitor how well your carriers are keeping their commitments. Determine the sales value of faster shipping. Offer your customers date-certain shipping based on rigorous analysis of your network’s actual performance.
Get real-time shipment status updates from all of your carriers in one place. Share that information with your customers on your own website via the Track & Alert API or provide automated customer notifications via email or SMS at a fraction of the cost of competing solutions. Give your customer service professionals the tools they need to stay out ahead of at-risk shipments, maximize CSAT and NPS, and minimize expensive-to-handle WISMO calls.
Use Fulfillment Data-Artificial Intelligence (FD-AI™) to identify the best mix of carriers and services to meet customer expectations within cost constraints. FD-AI™ is a set of advanced machine learning and optimization algorithms built on a unique combination of data science and deep fulfillment domain expertise. Determine, at the push of a button, the best balance between carrier cost & performance for a given combination of origin, destination, inventory location, and customer service requirements.
Cut RFP preparation time by 90% and achieve cost savings of 20% or more with detailed, data-driven RFPs. Automatically compare the resulting proposals to highlight the best proposal in seconds. Manage the end-to-end process with a simple, built-in project management feature.
Read Our Turbo RFP Datasheet>
AutoAudit uses actual carrier performance data — not just invoice data — to audit your parcel carriers. As a result, our customers typically receive higher refunds and spend less time managing false positives. AutoAudit provides full parcel invoice audit, late shipment recovery, analytics, and reporting capabilities embedded in simple workflows so you can manage the process on their own without relying on (expensive) third parties.
Advanced machine learning and optimization algorithms provide the analytical foundations powering the Fulfillment Intelligence application suite. Profit from the unique combination of data science and deep fulfillment domain expertise at the heart of the Fulfillment Intelligence Cloud.
Simple, robust integration with a wide range of internal (e.g., ERP, OMS, TMS) and carrier systems, including hybrid solutions like SmartPost® and SurePost®. Minimize the cost and difficulty of getting data into and out of your and your partners’ systems and feed data back into internal systems to create a closed-loop fulfillment process.
Powerful data normalization technology that maps disparate inputs to a single, standard format. Get a unified view of all of your carriers and internal systems. Free critical data from silos so you can extract full benefits from it.
No matter your goals, GrandCanals has a plan to suit your individual needs. We are competitively priced so you can rest assured you’ll see quick ROI
Struggling to figure out how you can profitably meet customer expectations in a rapidly-transforming eCommerce world? The Fulfillment Intelligence Cloud (FIC) from GrandCanals answers that question. Download this datasheet to understand the key features that make FIC a game-changer for businesses around the world.
Profitably meet customer expectations in this rapidly transforming eCommerce world
Optimize distribution and profitably meet