If you are an eCommerce company, you spend about 10% of revenues on acquiring new customers through SEO, advertising, and more. But 20% of your visitors that leave you in the product, shopping cart, and check-out pages do so because of “delivery anxiety”, i.e., they don’t know when they are going to receive their order or shipping costs are too high.
The Fulfillment Intelligence Cloud (FIC) removes delivery anxiety by optimizing the delivery experience both pre-click and post-click. Tell customers when they’ll receive their order and then provide email and SMS alerts when the shipment is on its way. At the same time, optimize delivery to your key markets. Removing delivery anxiety, your single largest remaining obstacle to converting orders, results in an up to 20% increase in sales, happier customers, fewer calls to customer support, and an optimized delivery network. Stop being vague with delivery dates and commit to your customers. They will then, in turn, commit to you. Features of the FIC include: