FULFILLMENT INTELLIGENCE CLOUD

Increase Sales, Deliver With Confidence and Delight Your Customers

If you are an eCommerce company, you spend about 10% of revenues on acquiring new customers through SEO, advertising, and more. But 20% of your visitors that leave you in the product, shopping cart, and check-out pages do so because of “delivery anxiety”, i.e., they don’t know when they are going to receive their order or shipping costs are too high.

 

The Fulfillment Intelligence Cloud (FIC) removes delivery anxiety by optimizing the delivery experience both pre-click and post-click. Tell customers when they’ll receive their order and then provide email and SMS alerts when the shipment is on its way. At the same time, optimize delivery to your key markets. Removing delivery anxiety, your single largest remaining obstacle to converting orders, results in an up to 20% increase in sales, happier customers, fewer calls to customer support, and an optimized delivery network. Stop being vague with delivery dates and commit to your customers. They will then, in turn, commit to you. Features of the FIC include:

DELIVERY PERFORMANCE

Everything you need to know in one place

Get real-time, accurate information about the on-the-ground performance of your shipping network. Stay up-to-date as it happens. See the delivery performance your customers are actually experiencing – early, on-time and late – and monitor how well your carriers are keeping their commitments. Determine the sales value of faster shipping. Optimize your shipping options based on rigorous analysis of your network’s actual performance.

Delivery Performance
Tracking and Alerting

CUSTOMER DELIVERY ALERTS & TRACKING

Take control of the post-click experience

Get real-time shipment status updates from all of your carriers in one place. Share that information with your customers on your own website via the Track and Alert API or provide automated customer notifications via email or SMS at a fraction of the cost of competing solutions. Give your customer service professionals the tools they need to stay out ahead of at-risk shipments, maximize CSAT and NPS, and minimize expensiveto-handle WISMO calls.

DELIVERY OPTIMIZATION

Optimize your delivery network

Use Fulfillment Data-Artificial Intelligence™ (FD-AI™) to determine, at the push of a button, the best choice of carrier and service for a given combination of origin, destination, inventory location, and customer service requirements. Use TurboRFP to cut RFP preparation time by 90% and achieve cost savings of 20% or more with detailed, data-driven RFPs. Automatically compare the resulting proposals to highlight the best proposal in seconds.

AUTOAUDIT

Automate and simplify your parcel audit

AutoAudit uses actual carrier performance data — not just invoice data — to audit your parcel carriers. As a result, our customers typically receive higher refunds and spend less time managing false positives. AutoAudit provides full parcel invoice audit, late shipment recovery, analytics, and reporting capabilities embedded in simple workflows so you can manage the process on your own without relying on (expensive) third parties.

KEY FEATURES OF THE FULFILLMENT INTELLIGENCE CLOUD PLATFORM

FD-Artificial Intelligence (FD-AI)

Advanced machine learning and optimization algorithms provide the analytical foundations powering the Fulfillment Intelligence application suite. Profit from the unique combination of data science and deep fulfillment domain expertise at the heart of the Fulfillment Intelligence Cloud.

RESTful APIs

Simple, robust integration with a wide range of internal (e.g., ERP, OMS, TMS) and carrier systems, including hybrid solutions like SmartPost® and SurePost®. Minimize the cost and difficulty of getting data into and out of your and your partners’ systems and feed data back into internal systems to create a closed-loop fulfillment process.

FD-MAPPER

Powerful data normalization technology that maps disparate inputs to a single, standard format. Get a unified view of all of your carriers and internal systems. Free critical data from silos so you can extract full benefits from it.

What are you trying to do in fulfillment?

No matter your goals, GrandCanals has a plan to suit your individual needs. We are competitively priced so you can rest assured you’ll see quick ROI

FULFILLMENT INTELLIGENCE CLOUD

Datasheet

Struggling to figure out how you can profitably meet customer expectations in a rapidly-transforming eCommerce world?  The Fulfillment Intelligence Cloud (FIC) from GrandCanals answers that question.   Download this datasheet to understand the key features that make FIC a game-changer for businesses around the world.

ECOMMERCE, BRICK & MORTAR, AND 3PLS CAN BENEFIT

ANALYTICS-DRIVEN
FULFILLMENT FOR B2C

Profitably meet customer expectations in this rapidly transforming eCommerce world

ANALYTICS-DRIVEN
FULFILLMENT FOR B2B

Optimize distribution and profitably meet
customer expectations

ANALYTICS-DRIVEN
FULFILLMENT FOR 3PLS

Master the small parcel and LTL opportunity