Businesses – both B2B and B2C – are under pressure. The internet, as promised, has changed everything. The eCommerce experience, epitomized by Amazon.com, is setting new customer expectations, even in B2B transactions. In this new, rapidly changing eCommerce world, fulfillment analytics is a critical source of competitive advantage. But prices from the carriers only go up and their pricing seems to get more complex and opaque every year.
So, how can you profitably meet your customers’ expectations, when market leaders like Amazon have raised the bar so high and costs just get higher and higher?
The answer is Analytics-Driven Fulfillment.
Developing a core competence in analytics-driven fulfillment gives you the technology and business logic you need to master the eCommerce supply chain challenge, fulfill with confidence and delight your customers. Through the combination of normalized data from across the fulfillment chain and purpose built descriptive, predictive and prescriptive analytics, you can ensure that you are providing your customers with the best possible combination of cost and service in every instance. Developing a capability in Analytics-Driven Fulfillment also provides you with the capacity to continuously improve your fulfillment operations, to constantly find where better is possible and to stay on top of changes in your customers, markets, and competition.
B2C businesses are under tremendous pressure from the advent of eCommerce. Ecommerce sales account for nearly 10% of total retail sales and are growing at almost 24% a year — far faster than traditional brick and mortar sales. Buyer behaviors are changing rapidly. Millennials, the first digital native generation, now outpace baby boomers in combined buying power for the first time in history. Innovative companies such as Amazon.com are raising customer expectations making it difficult to compete.
How can you compete? How can you meet the rising expectations of your customers, while still preserving some margin in the face of the rising costs of shipping? By developing a core competence in Analytics-Driven Fulfillment, you can maximize customer satisfaction, control shipping costs, and master the eCommerce supply chain challenge.
B2B eCommerce supply chain is already twice the volume of B2C eCommerce supply chain and growing fast. Expectations around the cost, timing, ease and reliability of distribution and fulfillment are being set by consumer experiences with market leading companies like Amazon.com that then get translated into the B2B setting. Fulfillment, once an afterthought, has become a key determinant of the customer experience and can even drive revenue.
How can you profitably meet customer expectations in a rapidly changing, eCommerce-driven world? With Analytics-Driven Fulfillment, you can fulfill with confidence and delight your customers. Analytics-Driven Fulfillment combines normalized data from across your fulfillment chain with purpose build descriptive and prescriptive analytics so you can master the eCommerce supply chain challenge.
Your customers’ businesses are under tremendous pressure – so you are, too. Ecommerce is transforming both B2B and B2C markets. Small parcel and LTL direct to customer shipments are an increasingly important part of the fulfillment mix, but are 3-5 times as expensive as traditional distribution methods. In this new eCommerce driven world, fulfillment is a critical source of competitive advantage. But, how can you profitably seize the opportunity this transformation presents?
Use Analytics-Driven Fulfillment — the same approach as Amazon.com and other market leaders — to improve your customers’ experience. Optimize your small parcel and LTL shipping services, if you are already offering them, or enable your entry into this fast-growing segment. Manage your customers with highly granular information about their shipping and maximize both your margins and their satisfaction.
ROI WITH GRANDCANALS
The Fulfillment Intelligence Cloud from GrandCanals has given us insight into the components that contributed to fulfillment costs and warning flags for anything that isn’t optimal.
– John Tingleff, CFO, Panapacific
Seeing is believing. Visibility and control is the first step to improving your fulfillment chain. Discover the opportunities that move the needle the most by requesting a free analysis using your own fulfillment data.